The most underrated skill is empathy — for businesses and for you

This article from the 99u business blog makes a point that you who work in nonprofits and governments might be inclined to take for granted - the need for a business to listen to its potential customers to learn what they need and what they want.  After all, we do that listening all the time, …

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Hey…1954 Called and it Wants its Economic Development Back

Dan Gilmartin, of EconomicsofPlace.com, usually pops up on my feeds as a good source talking about the emerging and vibrant new economies developing in Michigan cities and towns.  But when this "rant" hit today (thank God someone other than me rants), I knew many of you would also find it interesting.  I don't have any …

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Yes, we really are all confident idiots

At one point during South by Southwest, [talk show host Jimmy] Kimmel’s crew approached a poised young woman with brown hair. “What have you heard about Tonya and the Hardings?” the interviewer asked. “Have you heard they’re kind of hard-hitting?” Failing to pick up on this verbal wink, the woman launched into an elaborate response …

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A Must-Read: Ellen Harpel’s 6 steps to smart incentives use

There are very few people that I will Tweet or post sight unseen (which apparently gives me another piece of weirdness cred).  Ellen Harpel of SmartIncentives.org is about the only one for which I will do that consistently.  Her understanding of the potential and failures of economic development incentives (a topic that I gave a …

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