This book is the culmination of over 20 years of my work with cities, regions, governments, nonprofits and developers all over the country. It gives you a clear, no-nonsense run down on why it is exactly that our public meetings so often end up feeling so miserable -- for everyone involved. It then gives you a step-by-step process for designing and conducting public meetings that actually generate wisdom, and it concludes with tactics for managing confrontational public meeting situations in a way that's fair to everyone involved.
